Frequently Asked Questions

YES!

All packages are shipped in a plain box, bubble mailer, or poly mailer. Our company name or logo are NOT on the package or return label.

International: Due to customs regulations, in some cases, KINK WEAR or a short description on the items may be listed on a customs form. The description is typically general terms and doesn't use words like "chastity."

We ship quickly! Most orders get packed and dropped off at the post office within 24 hours.

Please be aware that estimated shipping times on our site are an estimate. During the holidays (November - December) shipping can take longer, so please be patient with USPS.

International: Most international orders are shipped and delivered quickly, but compared to domestic shipping...international shipping can be a little bit more complicated, but don't worry! We have a lot of experiences with international shipping and always work with our international customers to generate a positive outcome if shipping issues arise.

We drop off orders everyday Monday - Friday. (excluding holiday's that the post office is closed)

Once, your order has been packed, you'll receive notification with a tracking number. Please use this tracking number to see where your package is and an estimated delivery date. The tracking number estimated date is the MOST accurate delivery date.

After your package is dropped off, we DO NOT have control over how long the shipping takes. We also DO NOT have any additional information beyond the information you see when tracking the package using the provided tracking number. If you did not receive your tracking number or can't find it, please message us.

LOST or TRACKING NOT MOVING: If you believe your package is lost, please reach out to us and we will do everything in our power to assist getting the package to you. We will issue a "missing mail" inquiry, this can take 1-4 weeks for the carrier to finish their investigation or find/deliver the missing package. If the package is declared lost, we will send a replacement, or issue a refund.

DELIVERED BUT NO PACKAGE: If your order was marked delivered but you don't see your package, please follow these steps: 1. check all locations your package could be delivered. 2. Wait 24-48 hours, if you still have not received your package, please message us here or DM us on social media with your order or tracking number.

If you are having issues with your shipment, please be patient, message us, and we will do our best to handle the situation as quickly as possible.

We understand that shipping issues can be frustrating, but please be aware that most shipping issues are not a reflection of KINK WEAR.

We do ship worldwide!

FREE shipping for order over $200 USD. This does NOT include any additional import costs paid to the shipping carrier during the delivery process.

FREE Shipping: If you see free shipping achieved in your cart but it is not showing a free option on the checkout page, check the currency. In some rare cases, Shopify will show you qualify for free shipping because you reached 200 dollars in your currency, but you need to reach $200 USD to qualify for free shipping. Reach out to us here or DM us on social media if you have any issues.

Speed: Most international packages take about a week from the order date to your door. This can vary by country and take up to 2-6 weeks in some rare cases.

International Taxes/Duties/Import Costs: Buyers are responsible for all import costs. The carrier (UPS or local postal service) will typically contact you to arrange payment of the import costs prior to delivery. In most cases these fees are 20-40% of the order total. If you have any specific questions about these additional costs, please message us for additional support.

Discreet Shipping: We can't guarantee 100% discreet shipping for international packages. We remove our company name from shipping label in most cases, but customs may inspect packages, ask for a description of the items, or deliver the package with customs forms attached that identify the contents of the package.

Returned to Sender: It is the customer's responsibility to follow their package's tracking status. If the package gets returned to us (sender) for any reason, we have the right to subtract all shipping fees and import fees from your final refund. We will not issue a refund until your package has been returned. If we have initiated contact with the customer and the customer fails to respond within 30 days, we will assume the package has been abandoned. Abandoned orders will NOT be eligible for a refund.

Measurement Tips

• Always measure while you're flaccid/soft
• Measure from the top (base to tip)
• Measure a couple times throughout the day and take an average for your shaft length

Honeycomb Measurement Guide (Shaft Length)

• NUB: 1.5" (4cm)
• TIGHT: 2.1" (5.5cm)
• SNUG: 2.8" (7.2cm)
• COMFORT: 3.5" (9.1cm)
• MAX: 4.2" (10.7cm)

Honeycomb Measurement Guide (Diameter)

• NUB: 1.2" (31mm)
• TIGHT: 1.2" (31mm)
• SNUG: 1.2" (31mm)
• COMFORT: 1.3" (33mm)
• MAX: 1.3" (33mm)

Standard Measurement Guide (Shaft Length)

• NUB: 1.7" (4.5cm)
• TIGHT: 2.5" (6.5cm)
• SNUG: 3.3" (8.5cm)
• COMFORT: 3.7" (9.5cm)
• MAX: 4.1" (10.5cm)

Standard Measurement Guide (Diameter)

• NUB: 1.3" (34mm)
• TIGHT: 1.5" (39mm)
• SNUG: 1.5" (39mm)
• COMFORT: 1.5" (39mm)
• MAX: 1.5" (39mm)

All cage measurements are listed on the individual product page.

The majority of our non-metal cages are made from a nylon resin, making them strong and durable, yet they remain extremely light weight. Most of our customers agree they are so light weight that they sometimes forget they are wearing a chastity cage.

Sensitive Skin: From our customer's experience, our cages have not caused any skin reactions. If you do have a skin reaction/irritation, please message us.

Click here for replacement lock and keys.

It is very rare we get a message about a broken cage, but life happens. If you break your ring/cage, but don't want to buy a whole new chastity kit, message us for spare parts.

In your message, please include size, color, a picture of the broken item, and your previous order number (if you have it). We do our best to replace the part for a small fee + shipping.

Disclaimer: Spare Parts are meant to be replacements for customers that have ordered a chastity kit. They are not available to be purchased separately.

Due to the nature of chastity and adult toys, we do not offer returns, exchanges, or refunds.

Please measure before purchasing, if you have any questions about measurements, please message us here or DM on social media (X/Twitter for fastest response).

If you are unsatisfied with your product, you can message us, explain the issue, and we will assist in anyway we can.

All erotica is a DIGITAL DOWNLOAD.

Physical Products will NOT be mailed.

Erotica is immediately sent to the e-mail address you provide at checkout.

If you don't see it immediately after checkout, please follow these steps:

1. Wait up to 5 minutes after purchase.
2. After 5 minutes, refresh your email.
3. Check your inbox and spam/junk folders.

After these steps, if you still don't see our automatic digital download email, please message us, and we will resend.

We do not issue refunds for digitally downloaded products. If you have questions or concerns about any erotica, please message us prior to purchasing.

If you are unhappy with a product, please message us within 30 days of your delivery date to initiate a return or exchange.

Return or exchange postage is paid for by the buyer.

Pre-Shipping Cancellation: We do allow you to cancel your order if we have not shipped it yet. Once your order is canceled we will issue a refund for 90% of the total order value. We do not offer a full refund for cancellations due to payment/platform processing fees that we do not recover when an order is canceled. As a small business this helps us keep unnecessary expenses low and continue to offer the best prices to our customers.

Post-Shipping Cancellation: Once your order has shipped, we can't cancel the order. If you are able to return the items, the buyer is responsible for the return shipping cost.

Discreet Payments: When you place an order with KINK WEAR, it will show up as "KINK WEAR" on your bank statement. Unfortunately, we do not have a way around this currently. We recommend using a card/account that only you have access to view.

Payment Information: Our payment options are listed below (website footer). All payments are completed through the Shopify platform, we do not have access to your payment information.